Terms and Conditions

Use of Artificial Intelligence

After Hello, Inc. uses artificial intelligence, machine learning, and other automated or algorithmic tools to assist our matchmakers, coaches, and staff in providing the Services. These tools may support tasks such as call and meeting notetaking and summarization, drafting or reviewing communications, recruiting and outreach, and general research and administrative support. These tools are designed to assist After Hello, Inc. personnel and are not intended to replace human review, discretion, and judgment in matchmaking decisions. See Communication, Privacy, and Consent below regarding AI-assisted notetaking on calls and meetings.

AI-assisted outputs, suggestions, or summaries may not always be accurate or complete. After Hello, Inc. does not guarantee any particular matchmaking, compatibility, or relationship outcome through the use of AI-assisted features or tools. All disclaimers and limitations of liability set forth in these Terms of Use apply equally to any AI-assisted features, tools, or processes.

Screenings and Termination

Criminal Background Screening Disclosure

THE FOLLOWING NOTICE IS PROVIDED IN COMPLIANCE WITH THE LAWS OF NEW JERSEY, TEXAS, AND ILLINOIS. AFTER HELLO, INC. CONDUCTS A CRIMINAL RECORDS SCREENING, CONSISTING OF A NAME-BASED SEARCH OF AVAILABLE PUBLIC RECORD DATABASES AND SEX OFFENDER REGISTRIES, ON EACH CLIENT PRIOR TO THAT CLIENT'S START DATE, AND ON EACH MEMBER OR RECRUIT PRIOR TO BEING INTRODUCED TO A CLIENT. THIS SCREENING IS NOT A COMPREHENSIVE BACKGROUND CHECK. IT DOES NOT COVER ARRESTS, NON-PUBLIC RECORDS, OR CONVICTIONS FROM FOREIGN COUNTRIES, AND AFTER HELLO, INC. HAS NOT INDEPENDENTLY VERIFIED THE STATEMENTS OF EACH CLIENT OR MEMBER.

You understand and agree that After Hello Inc. is not obligated to conduct identity verification checks on its users. However, if you purchase a client subscription, After Hello Inc. may conduct a Verification Search on you, consisting of a public-records search, a National Sex Offender Public Website check, and a social-media and internet search. Similarly, if you are a member or recruit and get selected for a date, After Hello Inc. may conduct the same Verification Search on you. This Verification Search is not a comprehensive criminal background check and does not include county or state court records, credit history, or employment or education verification. All other verification searches will be performed at After Hello Inc.'s discretion.

Where a Verification Search is based on a report from a consumer reporting agency, we will provide you the disclosures and obtain the authorization required by the Fair Credit Reporting Act (FCRA) before requesting the report, and we will follow FCRA's pre-adverse-action and adverse-action notice process before taking any action against you based on its contents.

Your adherence to these guidelines is essential. Non-compliance may result in the termination of your account with After Hello, Inc. without a refund.

After Hello Inc. reserves the right to terminate this Agreement and your account, without refund, if any screening conducted on you shows that you are not eligible for the Services or are not in compliance with these Terms. You acknowledge and agree that in the event After Hello Inc. conducts a screening on you, After Hello Inc. will have no obligation to provide you with a copy of such screening or any other screening materials except as required by the Fair Credit Reporting Act, and After Hello Inc. reserves the right to make changes to your account, including but not limited to revoking access to the Service or terminating your account based on the results of such screening.

Usage, Subscriptions, Services, and Renewals

To fully engage with the comprehensive range of Services provided by After Hello, Inc., users choose one or more of the following four types of User subscriptions:

1. Personalized Matchmaking Memberships: Matchmaking services are scoped individually for each Client following a consultation. Every membership includes a dedicated After Hello, Inc. matchmaker, database searches via our proprietary platform, targeted match recruiting, potential match screening, date planning, and post-date feedback. The specific scope of your membership, including the search markets, the anticipated number of introductions, and the length of the initial term, is detailed in the Service Agreement you sign before the engagement begins.

2. Database Membership: Users may join our database free of charge. As “Database Members,” they become part of the After Hello, Inc. database, making them eligible to be potential matches for our Clients. While being a Database Member does not guarantee dates, it does offer opportunities for consideration to be set up and to receive post-date feedback. Database Members have the flexibility to enroll in a Personalized Matchmaking Membership, subscribe to Coaching Services, or purchase Online Dating Profile Polish and Management at any time.

3. Coaching Services: Available as a standalone offering, our coaching options include a range of services provided by After Hello, Inc. Coaches. These services, termed “Coaching Sessions,” may cover specialized date coaching, date strategy planning, relationship readiness analysis, and more. For a comprehensive understanding of what these services entail, please refer to the Service Agreement. Please note that Coaching sessions are non-refundable, in line with After Hello, Inc.'s Cancellation and Refund Policy.

4. Online Profile Polish and Management: These services are tailored to assist Clients in optimizing their online dating profiles and usage. Depending on the client’s need, the service may include profile creation, content creation, photo selection and guidance, and continuous adjustments based on performance and feedback, seamlessly integrating with your broader dating strategy.

Each category offers distinct benefits and services as per the terms outlined in the Service Agreement. Users are encouraged to review these terms thoroughly to fully understand the commitments and benefits of their chosen Services.

Your Responsibility for Content

You bear sole responsibility for all content you transmit or publish via the Services. By utilizing the Services, you commit to the following:

• Accuracy: Ensure all provided information is current, complete, and truthful.
• Compliance: Refrain from posting defamatory, inaccurate, abusive, obscene, or illegal material.
• Ownership: You retain ownership of your content, agreeing to inform After Hello, Inc. of any updates or changes.
• Prohibited Content: Do not post content that violates these Terms, including harassment, racism, spam, or illegal activities.
• Termination and Review: After Hello, Inc. may remove offensive content, terminate accounts, and pursue legal actions for violations.

Guidelines for User Conduct

Your use of After Hello, Inc.'s Services is governed by the following guidelines, which you agree to adhere to:

• 1. Authenticity: You must represent yourself truthfully and not impersonate others.
• 2. Truthfulness: All information you provide should be accurate and honest, covering aspects such as your identity, residence, marital, financial, and criminal history.
• 3. Disclosure: Any involvement in criminal activities, including past arrests, charges, or convictions, must be disclosed.
• 4. Transparency: Disclose any personal bankruptcy filings and any information crucial to your suitability as a customer of After Hello, Inc.
• 5. Endorsement: Avoid claiming endorsement by After Hello, Inc. without written authorization.
• 6. Solicitation: The Services should not be used for soliciting money, support, or advertising commercial offerings.
• 7. Safety: Familiarize and comply with provided Safety Tips.
• 8. Respect: Engage respectfully with other users and After Hello, Inc. staff, avoiding any form of harassment or intimidation.
• 9. Security: Refrain from distributing harmful electronic materials such as viruses or spyware.
• 10. Data Mining: Automated data mining or scraping of the Website is prohibited.
• 11. Unauthorized Access: Do not attempt to breach the Website's security or disrupt network connections.
• 12. Modification: Altering the Website or Services for personal or commercial use is forbidden.
• 13. Copyright: Respect After Hello, Inc.'s intellectual property by not altering or removing any copyrights or trademarks.
• 14. Forgery: Avoid forging or plagiarizing messages, communications, or identifiers.
• 15. Intellectual Property: Do not publish or transmit copyrighted material without appropriate permissions.
• 16. Date Rescheduling: Commit to providing a 72-hour notice for date changes, barring emergencies.
• 17. Cooperation: Collaborate with After Hello, Inc. in resolving any rule violations.
• 18. Termination: After Hello, Inc. may terminate your account for any breaches without a refund.

Terms and Conditions for Coaching Services

• Scope of Services: The relationship coaching offered by After Hello, Inc. is not designed to treat psychological disorders as classified by the American Psychiatric Association. It should not be considered an alternative to professional counseling, psychotherapy, psychiatric treatment, psychoanalysis, or treatment for substance abuse issues.
• Professional Healthcare Consultation: We may advise our clients to seek guidance from a qualified mental health professional, such as a psychiatrist, particularly if they are currently under such care or are recommended to seek such care.
• Non-replacement for Professional Advice: Our coaching services are not intended to provide specialized advice in legal, financial, psychological, medical, or other professional fields. Decisions in these areas are solely the responsibility of the client, and clients are encouraged to consult appropriate professionals for advice in these matters.
• Confidentiality Assurance: The relationship between our coaches and clients is grounded in trust and confidentiality. We are committed to maintaining the highest level of discretion regarding all information and discussions that take place during coaching sessions. We assure you that no information or materials from the sessions will be disclosed to external parties, published on the internet, or shared with any unauthorized individuals without the client's written consent.

Exceptions to Confidentiality

Confidentiality is paramount in our coaching relationship; however, there are exceptions where disclosure may be necessary:

• Prevention of Harm: Disclosure may occur when necessary to prevent self-harm or harm to others.
• Legal Demands: Confidential material may be released when legally demanded by authorities.
• Protection of Vulnerable Individuals: Disclosure may be warranted when a child, elder, or disabled person requires protection.

Expiration of Coaching Services

Your Coaching Services are subject to the following expiration conditions:

• Your first session must be scheduled within 30 days of your consultation, with subsequent sessions scheduled within 3 months.
• Please see the rescheduling and scheduling policies in the specific coaching agreements.

Coaching sessions will expire under the following circumstances:

• a) Failure to schedule or attend the first session within thirty days (30 days) from the beginning of the engagement, with no follow-up sessions scheduled.
• b) Client's unresponsiveness for one month or longer after the first session.
• c) Exhaustion of coaching sessions included in a package benefit.
• d) Client's request to terminate coaching benefits.

Once expired, sessions cannot be restarted, unless expressly agreed to by the Coach.

Automatic Renewal

Certain subscriptions / memberships for After Hello, Inc.'s services may be subject to automatic renewal, including month-to-month, or renewal upon completion of a service package. By purchasing a subscription subject to automatic renewal, you agree to the following:

• Your subscription will automatically renew for another term at the same duration or service description, at After Hello, Inc.'s then-current rates, unless actively canceled by you.
• To avoid renewal charges, you must actively cancel your subscription before the renewal date.

Subscription/Membership Renewal and Cancellation

To avoid charges for a new coaching subscription, you must cancel before the current period ends or within thirty-one (31) days after completing your service package. You can cancel by emailing your intent to cancel to the After Hello, Inc. Team at Info@afterhello.com.

If you choose to cancel your subscription, you can continue using it until the end of the paid period or service package completion. However, no prorated refunds will be issued, and your subscription will not renew once the period ends. You will receive notice of any pricing changes and the opportunity to cancel. If you do not cancel and prices change, you agree to be charged at After Hello, Inc.'s current pricing.

We appreciate your understanding and cooperation with our renewal and cancellation procedures. Should you have any questions or concerns, please feel free to contact our team.

This section does not apply to Personalized Matchmaking Memberships. Matchmaking memberships never renew automatically; a month-to-month continuation after the initial term happens only where you and After Hello, Inc. mutually agree to it, as described in the Personalized Matchmaking Memberships product description above.

Matchmaker Review and Changes

Our team at After Hello, Inc. regularly assesses client experiences to enhance overall satisfaction. We may suggest changing your matchmaker to offer a fresh perspective or better suit your needs. If you're interested in exploring a change in your matchmaker, please reach out to us at Info@afterhello.com. The assignment of a new matchmaker is at After Hello, Inc.'s discretion, aimed at ensuring the best possible fit for your requirements.

Interactions with Your Matchmaker

A successful partnership between Clients and matchmakers is based on mutual trust and respect for the matchmaker's expertise and decisions. However, should any of the following occur:

• (a) Frequent refusals of introductions to suggested matches;
• (b) Persistent unavailability or non-responsiveness;
• (c) Reports of inappropriate behavior from matches;
• (d) Provision of false or misleading information to us or matches;
• (e) Repeated negative conduct towards your matchmaker; or
• (f) Breach of any terms of your agreement with us;

We will make earnest attempts to address and rectify these issues. Nonetheless, if a resolution is not feasible, we retain the right to terminate your account. In such instances, any remaining matches will be forfeited, and no refund for the Services will be provided.

An Introduction is delivered, and counts toward the number of introductions anticipated under your Service Agreement, once After Hello provides you a prospective match's profile for your review; regardless of whether you or the prospective match decline to proceed to a date. After Hello does not guarantee that any Introduction will result in a completed date.

Sexual Health and Consent Communication

Consent is a cornerstone of every sexual encounter. Clear, verbal communication is essential to ensure mutual respect of boundaries between you and your partner. Consent is an ongoing process and can be revoked at any time. Activities should immediately cease if your partner shows reluctance, uncertainty, or if they are incapacitated by substances like alcohol or drugs.

It is both important and within your rights to have open discussions with your partner about sexual health before engaging in sexual activity. This conversation should ideally include sharing information about the last time each person was tested for sexually transmitted infections (STIs). Bear in mind that while the correct and consistent use of condoms and other protective measures can greatly reduce the risk of STIs like HIV, some STIs, such as herpes or HPV, can still be transmitted through skin-to-skin contact, even with protection in place.

This section is provided as general educational information only. It is not medical advice, does not create a provider-patient relationship, and is not a substitute for consulting a licensed healthcare provider about your own sexual health and that of your partner.

Safety Guidelines for Interactions

• Matchmakers will only arrange dates in public and safe locations. If a date suggests moving to a non-public location we suggest ending the date.
• We highly recommend that you keep your date in a public place. If a date suggests moving to a non-public location, you assume all liability for your decision.
• Protect your personal information and be cautious about sharing sensitive details with new acquaintances.
• Use a strong, private password for your account and be careful when accessing your account from public or shared devices.
• Be cautious with email or text communication, especially with new contacts. Prefer communication through our Services until trust is established.
• Never send money or share financial details with other Users. Report any such requests immediately.
• Report any breaches of our Terms of Use, such as solicitation, presence of underage users, harassment, or creation of fraudulent profiles.
• Inform someone you trust about your date plans, including time, place, and expected return.
• Ensure your phone is charged and with you at all times.
• Use your own transportation or a reliable ride-share service for dates.
• Be aware of your limits regarding alcohol and drugs, and never leave your drink or belongings unattended.
• Trust your instincts. If you feel uncomfortable, seek help or end the date as needed.

User Interactions and After Hello, Inc.'s Role

While we reserve the right to monitor disputes between Users, After Hello, Inc. is under no obligation to intervene in such matters.

Interactions with Other Users

You are solely responsible for taking prudent steps during interactions and engagements with other Users of the Services, particularly in personal meetings. After Hello, Inc. disclaims all liability for any form of damage, be it indirect, direct, incidental, or consequential, that may arise from or be related to your conduct, or that of others, in connection with the Services. This includes any emotional, mental, or physical harm.

You are solely responsible for your interactions with other Users. Please be aware that criminal background screenings and other checks are not foolproof. These checks might provide a sense of security, but they are not comprehensive and do not cover all criminal records or financial backgrounds. If you find yourself in immediate danger, contact emergency services immediately.

After Hello, Inc. is committed to fostering a respectful environment for all users. However, we cannot be held accountable for the conduct of any User. You are advised to proceed with caution in all interactions with other Users. We reserve the right to perform Background Checks on users to assess suitability for the Services, especially regarding criminal history.

Our Responsibility in User Interactions

Should you encounter any issues with a match or User from After Hello, Inc., please report these to our team at Info@afterhello.com for investigation and appropriate action.

We deeply value the trust you place in us and are dedicated to delivering a positive matchmaking experience to all our Clients.

Cancellation and Refund Policy

The Cancellation and Refund Policy of After Hello, Inc. is set out within these Terms of Use as well as in the individual Service Agreements. The general refund rule appears immediately below. The terms applying to each individual product and service, including the deadline for scheduling and the scope of what is included, appear under Paid Products and Services: Scope, Payment, Scheduling, and Refunds. Read together, these provisions state your sole remedy and the full extent of the liability of After Hello, Inc. for any dissatisfaction with our Services.

Refund Policy

After Hello, Inc. offers a full refund on any purchase where your request reaches us before midnight of the third business day following the date of purchase. Business days exclude Sundays and public holidays. To request a refund, email Info@afterhello.com stating your full name, the product or service purchased, and the date of purchase. Your request is effective on the date we receive it. Approved refunds are returned in full to the original payment method within ten days of receipt of your request.

No refund is available after midnight of the third business day following purchase. This applies to every paid product and service offered by After Hello, Inc. and applies regardless of the following:

• Whether any session, consultation, or introduction has taken place
• Whether delivery of the service has begun
• Whether the sessions or introductions included in your purchase have been used
• Whether you have scheduled within the deadlines set out in these Terms of Use
• If coaching services have already commenced, no refund is available.

Unused sessions, unused introductions, and the unused portion of any term carry no cash value and are not refundable once the refund window has closed.

This refund window operates independently of cancellation. Cancelling a recurring charge stops future billing and is governed by the Subscription and Membership Renewal and Cancellation section above. Cancellation does not produce a refund of amounts already charged, and no prorated refund is issued for a partial billing period.

Several states regulate dating service and social referral contracts and grant purchasers cancellation rights that operate independently of this policy. Subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin retain the rights described under Right to Cancel above, together with the refund rights on death or disability described in that section. Where those rights provide a longer window or a broader remedy than this policy, those rights prevail and nothing in this policy limits them.

Paid Products and Services: Scope, Payment, Scheduling, and Refunds

This section applies to every paid product and service offered by After Hello, Inc. The price of each product and service is disclosed at checkout or in the Service Agreement provided to you before purchase. Where this section conflicts with any other provision of these Terms of Use, this section governs the product or service it describes. Refunds for every product and service below are governed by the Refund Policy set out above. Nothing in this section limits the statutory cancellation rights described under Right to Cancel above, which take precedence in every case.

1. Comprehensive Consultation and Enrollment

Scope: A sixty-minute working session with an experienced matchmaker. The session may cover personalized dating strategy, candid feedback on your current approach, high-level guidance on application and profile positioning, and clear recommendations for next steps.

Payment: A single charge taken prior to the consultation appointment. This service does not recur.

Scheduling: The consultation must be scheduled within thirty days of purchase and completed within sixty days of purchase.

Refunds: Governed by the Refund Policy above. Separately from any refund, the fee is credited in full against the price of a matchmaking or coaching service purchased within ninety days of the consultation.

2. Personalized Matchmaking Memberships

Scope: Memberships are scoped individually following a consultation, for an initial term of six months. Every membership includes a dedicated matchmaker, a custom search strategy, active recruiting and outreach, screening of potential matches, coordination of introductions, ongoing coaching and feedback, and post-date debriefs. The search markets, the anticipated number of introductions, and any additional benefits are stated in the Service Agreement you sign before the engagement begins.

Payment: The enrollment amount is charged as a single payment or under an installment schedule stated in your Service Agreement, covering the six-month initial term. Personalized Matchmaking Memberships do not renew automatically. At the end of the initial term, the membership ends unless you and After Hello, Inc. mutually agree to continue on a month-to-month basis; a month-to-month continuation happens only if you want it and After Hello, Inc. agrees to offer it, not automatically. Where a month-to-month continuation is agreed, that charge is recurring and continues until either you or After Hello, Inc. ends it.

Scheduling: Your intake/onboarding session must be scheduled within sixty (60) days of enrollment. You are asked to provide feedback on each introduction within seven days so that the search can continue without interruption. You may pause an active search for a total of ninety days across the term by giving written notice, and a pause extends the term by the length of the pause.

Refunds: Governed by the Refund Policy above. Recruiting, outreach, and screening work begins immediately upon enrollment. If you cancel your membership, or if After Hello terminates your membership for breach of these Terms of Use, no prorated refund is issued.

3. Online Dating Profile Polish

Scope: One sixty-minute individual coaching and strategy session, a comprehensive review of your current dating profiles, personalized guidance on photograph selection and prompt responses, and one follow-up check-in session.

Payment: A single charge taken at the time of purchase. This service does not recur.

Scheduling: The first session must be scheduled within thirty days of purchase. The follow-up check-in must be completed within thirty days of the first session. The service expires ninety days after purchase.

Refunds: Governed by the Refund Policy above.

4. Online Dating Takeover and Application Management

Scope: Management of up to two dating applications, full optimization of your profiles, active engagement on your behalf, a minimum of three times per week, and ongoing adjustment based on performance. Any target outcome described in our materials is an objective rather than a commitment, and results vary.

Payment: A month-to-month term is charged monthly and recurs automatically until canceled. Three-month and six-month terms are charged as a single payment covering the full term, unless an installment schedule is agreed in writing before purchase.

Scheduling: Account access, photographs, and intake information must be provided within fourteen days of purchase so that management can begin. Delay in providing these materials does not extend the term or entitle you to additional service days.

Refunds: Governed by the Refund Policy above, as well Individual Service Agreements. A month-to-month term may be canceled at any time before the next renewal date, service continues to the end of the paid month, and no prorated refund is issued.

5. Date Coaching Packages

Scope: The Starter package includes three sixty-minute sessions or six thirty-minute sessions, together with text and email support for three months. The Standard package includes six sixty-minute sessions or twelve thirty-minute sessions, together with text and email support for six months. The Premium package includes ten sixty-minute sessions or twenty thirty-minute sessions, together with priority text and email support for twelve months.

Payment: A single charge taken at the time of purchase, unless an installment schedule is agreed in writing. These packages do not recur.

Scheduling: Your first session must be scheduled within thirty days of purchase or of your consultation, whichever is later. Subsequent sessions must be scheduled within three months of the preceding session. Sessions expire in accordance with the Expiration of Coaching Services section above.

Refunds: Governed by the Refund Policy above. Unused sessions carry no cash value.

6. Dating Application Coaching Packages

Scope: The Clarity Launch package includes three sessions directed at a confident and well-executed start, including a Go-Live Check delivered within seventy-two hours of your profile going live. Coaching packages include sessions covering hands-on support, date debriefing, and optimization of pace and messaging.

Payment: A single charge taken at the time of purchase, unless an installment schedule is agreed in writing. These packages do not recur.

Scheduling: The same scheduling requirements described for Date Coaching Packages apply.

Refunds: Governed by the Refund Policy above. Unused sessions carry no cash value.

7. Monthly Coaching Subscription

Scope: Two thirty-minute sessions per month or one sixty-minute session per month, together with personalized guidance, curated resources, access to client events, and email support. Additional sessions may be purchased at the preferred client rate stated at the time of booking.

Payment: A recurring monthly charge taken on the same date each month. The subscription continues until you cancel.

Scheduling: Sessions are allocated to the calendar month in which they are billed and do not carry over into a following month.

Refunds: Governed by the Refund Policy above. You may cancel at any time before your next billing date, and access continues to the end of the paid month. No prorated refund is issued for a partial month.

8. Inner Circle VIP Membership

Scope: A one-time engagement consisting of a dedicated ninety-minute matchmaking interview covering who you are, what you're looking for, your values, lifestyle, relationship history, and the kind of person you want to attract; a personalized dating analysis and strategy with actionable next steps based on that interview; priority database status, meaning your full profile and interview notes are on file and you are considered first, ahead of an unknown name in a list, when a match opportunity arises for one of our clients; and three featured shares of your profile over your first year in our Matchmaking Networks, as described in our Privacy Policy. Clients who move forward with a paid After Hello service, including matchmaking, coaching, or app management, within ninety days of the interview receive a $300 credit toward that service. Introductions are not guaranteed. The Inner Circle places you in our priority database as a candidate to be considered for client matches; our team will be in touch only if and when we identify a strong, mutual fit.

Payment: A single charge of $1,000, covering the interview, dating analysis, and one year of priority database and Matchmaking Networks status described above. This is a one-time engagement, not a recurring membership.

Scheduling: Your matchmaking interview must be scheduled within sixty days of purchase. The $300 upgrade credit is valid for ninety days from the interview date, after which it expires.

Refunds: Governed by the Refund Policy above. Membership benefits are made available immediately upon purchase.

9. Database and Registry Membership

Scope: Membership of the After Hello, Inc. database is offered at no charge. Members become eligible for consideration as potential matches for our Clients, as well as clients of the matchmakers and dating professionals in our Matchmaking Networks and may receive post-date feedback. Membership does not guarantee introductions, dates, or selection for any search.

Payment: No charge applies, and no payment information is collected at registration.

Cancellation: You may withdraw from the database at any time by contacting Info@afterhello.com.

Scheduling Requirements Applying to All Services

Sessions are booked through the scheduling link provided to you after purchase. The deadlines set out above run from the date of purchase unless stated otherwise, and it is your responsibility to book within them. Where a deadline passes without a booking, we will attempt to contact you at the email address on file. Sessions that expire under the terms above carry no cash value and are not refundable.

Requests to change a date arranged with a match remain subject to the seventy-two hour notice requirement described in the Guidelines for User Conduct above.

Rescheduling a session requires at least twenty-four hours of notice, given through the scheduling link or by email to Info@afterhello.com. Two reschedules per package are accommodated without charge. Further reschedules may be accommodated at the discretion of your coach or matchmaker.

No-Show Policy

This No-Show Policy applies to every scheduled session across all paid Services, including consultations, matchmaking sessions, and coaching sessions. A scheduled session is recorded as a no-show where you do not join within fifteen minutes of the scheduled start time and have given no prior notice.

• A no-show is counted as a delivered session and is deducted from your package. No refund or replacement session is provided.
• Cancellation or rescheduling with less than twenty-four hours of notice is treated as a no-show. Your coach or matchmaker may reschedule the session once as a courtesy, at their discretion.
• A missed consultation is recorded as a no-show and the consultation fee is forfeited. One rebooking may be offered at our discretion.
• Three consecutive no-shows may result in suspension of the remaining sessions in your package. Suspended sessions may be reinstated at our discretion and are not refundable.
• Where a coach, matchmaker, or other representative of After Hello, Inc. fails to attend a scheduled session, the session is rescheduled at no cost to you and is not deducted from your package.
• Where you are unable to attend because of a documented emergency, contact Info@afterhello.com. Emergency exceptions are considered case by case.

Profile Polishing and Management Services

At After Hello, Inc., we understand the importance of presenting oneself authentically and effectively in the world of online dating. That's why we offer comprehensive profile polishing and management services designed to help our users create profiles that showcase their personality, interests, and aspirations in the best possible light.

Our profile polishing and management services encompass the following key components:

• Privacy and Security: At After Hello, Inc., we give high priority to the privacy and security of our users' personal information. In our profile polishing and management services, we adhere to robust confidentiality protocols. These protocols are designed to ensure that sensitive information is managed responsibly and with great care. While we are committed to protecting your privacy, it's important to note that absolute confidentiality cannot be guaranteed in the digital realm. We implement stringent measures to safeguard your data, but we also encourage our users to be mindful of the information they choose to share.
• Feedback and Coaching: We believe in empowering our users with the tools and knowledge to succeed in online dating. Our profile polishing services include personalized feedback and coaching sessions aimed at refining profiles, optimizing communication strategies, and increasing overall success rates.
• Profile Management: In addition to initial profile setup, we offer ongoing profile management services to keep profiles fresh and relevant. This may include updating content, refreshing photos, and adapting profile information based on evolving preferences and experiences.
• Photo Selection and Enhancement: A picture speaks a thousand words, and we understand the importance of selecting the right photos to convey the essence of who you are. Our team provides guidance on photo selection, cropping, and enhancement to ensure that users' profiles stand out and make a positive impression.
• Content Curation: We assist users in curating engaging content for their profiles, including hobbies, interests, and life experiences. Our goal is to help users authentically express themselves while attracting like-minded individuals who share similar values and interests.
• Profile Optimization: Our team of experts works closely with users to optimize their profiles for maximum impact. This includes crafting compelling bio sections, selecting high-quality photos, and highlighting unique attributes that resonate with potential matches.

Communication, Privacy, and Consent

Your privacy and communication preferences are paramount to us, and we strive to maintain your trust and protect your personal information in alignment with our Privacy Policy.

We reserve the right to use non-identifying parts of your date feedback or matchmaker reviews for publication, with attribution limited to first name, age, city, and/or membership level, unless you have explicitly authorized fuller attribution.

At After Hello, Inc., our interactions with clients are conducted exclusively through secure, official channels. We do not endorse or organize in-person meetings and are not liable for actions taken by individuals falsely claiming to represent us. Should you receive any requests for in-person meetings from someone alleging to represent After Hello, Inc., please notify us at Info@afterhello.com. Calls and video meetings with your matchmaker or coach may be recorded, transcribed, or summarized by an AI note-taking tool, for training, quality assurance, and file-note purposes. By accepting these Terms of Use, you consent to this recording and transcription. Where a call includes participants in a state that requires the consent of all parties to a recording, After Hello or the meeting host will provide a verbal or on-screen notice that the call may be recorded at the outset of the call.

Consent to Communication

By submitting your information to the After Hello database, you acknowledge and agree to the following:

• Consent to Receive Communications: You expressly consent to receive communications from After Hello, its affiliates, and authorized representatives via text messages, emails, newsletters, and other forms of marketing communication.
• Such communications may include, but are not limited to, updates, promotional offers, service notifications, and information about events and services.
• Use of Contact Information: Your contact information, including but not limited to your phone number and email address, will be used to deliver these communications.
• Communications may be delivered through automated systems, including autodialers and pre-recorded messages, where applicable.
• Opt-Out Rights: You retain the right to opt out of receiving such communications at any time. Opt-out instructions will be included in each communication, or you may contact us directly to request removal from our communication lists.
• Data Privacy: Your personal information will be handled in compliance with applicable data protection laws and our Privacy Policy, which outlines how we collect, use, and protect your information.

If you wish to opt out of such communications, please contact our team at Info@afterhello.com or consult our Privacy Policy for managing your communication preferences.

By continuing to use our services, submitting your information, or remaining in our database, you affirmatively agree to these terms and conditions. If you do not agree, you must refrain from providing your information or request its removal from our database.

SMS Notifications and Marketing Communication

Upon joining as a User, you will automatically be enrolled in our blog email subscription. While you may opt out of this subscription, it is important to note that you will still receive crucial Service-related communications. We may use your email, phone number, or account to inform you about important Service updates or exclusive offers. This program sends SMS notifications, alerts, and occasional marketing communication to Users who have opted in to receive SMS notifications. You can cancel the SMS service at any time by texting “STOP” to the number you received messages from; we will confirm your unsubscribe status by SMS, after which you will no longer receive SMS messages from us. To rejoin, opt in again as you did initially. If you experience issues with the messaging program, reply with the keyword “HELP” for assistance, or reach out to Info@afterhello.com. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to and from us. Message frequency varies. For questions about your text or data plan, contact your wireless provider. Text-message opt-in consent data is not shared with any third party for any purpose. Please inform us if there is any change or cancellation of the mobile phone number linked to your account by reaching out to Info@afterhello.com.

Your Responsibility for Account Security

We prioritize the security of your account and urge you to be vigilant in protecting your login information and personal details. Your proactive stance in securing your account plays a vital role in upholding the security of our platform and preserving your privacy.

To prevent unauthorized account access, we recommend logging out after each session, especially when using a public or shared device. If you believe that your account security has been breached, or if there has been unauthorized use of your account, it is imperative to inform After Hello, Inc. immediately.

You are solely responsible for keeping your Website password confidential. You are liable for all activities conducted under your account. After Hello, Inc. is not liable for any loss or damage arising from your failure to protect your account credentials.

Our commitment to maintaining the integrity and security of our platform is unwavering, and we will take all necessary measures to protect our users and services.

Prohibited Use of the Website

After Hello, Inc. reserves the right to investigate and respond to misuse of our Services or breaches of these Terms of Use and our Privacy Policy. Engaging in fraudulent, abusive, or unlawful behavior may result in actions against you, up to and including reporting to law enforcement authorities.

Prohibited activities include, but are not limited to, gathering users' personal details, usernames, or email addresses without consent for sending unsolicited communications, and unauthorized embedding or linking to the Website. We will thoroughly investigate such violations and take appropriate legal action, potentially including civil, criminal, and injunctive redress.

The account you create on our Website is for your personal usage only. Allowing others to access or use your account, as well as transferring or assigning it to another person or entity, is strictly forbidden. We do not tolerate any illegal or unauthorized use of our Website.

Prohibited Access

The Services may not be accessed for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes. After Hello Inc.'s direct competitors are prohibited from accessing the Services, except with After Hello Inc.'s prior written consent.

Privacy

Your privacy is important to us. We have designed our Privacy Policy to make important disclosures about how we collect and use your content. We encourage you to read our Privacy Policy carefully and use it to help make informed decisions. Pursuant to the Privacy Policy, we will not disclose your photos or identifying information without your permission to prospective matches, nor theirs to you.

Interactions with External Entities and Sites

Our Services may feature links to websites owned by third parties, which are beyond After Hello Inc.'s control and governance, as detailed in our Privacy Policy. When you access these third-party sites, you agree to abide by their respective policies and terms, in addition to the obligations under this Agreement. We have no authority over the content, truthfulness, privacy policies, or practices of these third-party sites and do not endorse their views or content. You absolve After Hello Inc. from all responsibility related to your interactions with these third-party websites.

You recognize that these third-party sites or organizations may operate under different terms and policies from After Hello Inc. It is your responsibility to review and comply with their terms and policies. We disclaim any liability for non-compliance with third-party terms and policies.

Your dealings with organizations or individuals found through our Service, including transactions for goods or services, are solely between you and the relevant parties. We recommend conducting due diligence prior to engaging in any online or offline interactions with these entities. After Hello Inc. is not liable for losses or damages arising from your interactions with third-party entities. Should any disputes arise between you and a third party, After Hello Inc. is not obliged to intervene.

Intellectual Property Ownership

The content, trademarks, and other intellectual property on our Website are either owned by or licensed to After Hello Inc. We exclusively control and hold the necessary rights for all intellectual property related to the Website and the Services. You are strictly prohibited from copying, modifying, duplicating, transmitting, posting, displaying, selling, or exploiting any of our intellectual property without our explicit written consent, except for content that is publicly available.

By using our Services, you acknowledge that rights are only granted as explicitly outlined herein. Unauthorized use or reproduction of our intellectual property may lead to legal proceedings to defend our rights and interests.

Indemnification and Release

If you are a California resident, you waive California Civil Code Section 1542, which states: 'A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.' You understand and acknowledge the significance of this waiver.

You also release After Hello Inc. and its affiliates from all claims, losses, damages, or actions arising from or related to your use of the Services.

You agree to defend, indemnify, and hold harmless After Hello Inc. and its affiliates from any claims, losses, liabilities, or expenses arising from your use of the Services, your content, your interactions with other users, or your breach of these Terms or the Privacy Policy. You agree to fully cooperate with After Hello Inc. in such claims.

Furthermore, After Hello Inc. is not liable for disputes between users, unauthorized access to your data, lost or unreceived material, or transactions entered via the Services. You assume the risk of data transmission and loss when using the Services.

Disclaimers and Limitation of Liability

We offer personal matchmaking and online profile management services and tools, but the accuracy or reliability of information provided by users or any other entities is not endorsed or represented by us. Reliance on such information is at your own risk.

Your use of the Website and Services is at your own risk. After Hello Inc. provides its services “as is” without any express or implied warranties, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose, except as required by law.

After Hello Inc., its officers, directors, employees, agents, and third-party content providers or licensors will not be liable for any loss or damage caused by your reliance on information obtained through the Services, nor for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Services. This limitation applies even if your remedies under this agreement fail their essential purpose.

Some jurisdictions do not allow such limitations of liability, so this provision may not apply to you.

Results Disclaimer

Coaching services are educational and strategic in nature. As stated in the Terms and Conditions for Coaching Services above, they are neither therapy nor a substitute for professional counseling, psychiatric care, or legal, financial, or medical advice.

Many of our matchmakers and coaches are independent contractors rather than employees of After Hello, Inc., and act in that capacity when providing your Services. No matchmaker, coach, employee, contractor, or other representative of After Hello, Inc. is authorized to guarantee a result, and a statement of guaranteed results is binding on us only where it appears in a written agreement signed by an officer of After Hello, Inc. After Hello, Inc. is not liable for the independent acts or omissions of a contractor matchmaker or coach that fall outside the scope of the Services they were engaged to provide on our behalf.

Our services depend substantially on factors outside our control, including your participation, the accuracy and completeness of the information you provide, your responsiveness and availability, your conduct during introductions, and the independent decisions of other people. Any reference to typical results, target outcomes, average timelines, client testimonials, case studies, or success stories describes past or anticipated experience and constitutes neither a promise nor a warranty of comparable results for you.

After Hello, Inc. does not guarantee any dating, relationship, or matchmaking outcome. Purchasing any product or service does not guarantee that you will receive a particular number of introductions, meet a particular number of matches, form a relationship, marry, or reach any other personal result.

Payment Terms

Payments are processed by a third-party payment processor that maintains its own security and compliance obligations. After Hello, Inc. does not receive or store complete payment card numbers. Handling of the transaction information we do retain is described in our Privacy Policy.

Where an installment schedule has been agreed, each installment becomes due on its scheduled date regardless of how much of the service you have used, and the full contracted amount remains payable.

By completing a purchase you authorize After Hello, Inc. and its payment processor to charge the payment method you provide for the amount displayed, and for any recurring amount thereafter until you cancel. You agree to keep your payment details current. Where a payment is declined we may reattempt the charge and will notify you at the email address on file. Where a payment remains outstanding for ten days, we may suspend delivery of services until the balance is settled.

If you believe a charge is incorrect, contact us at Info@afterhello.com before initiating a dispute with your card issuer, and we will review the charge and respond. Initiating a chargeback on a charge validly incurred under these Terms of Use may result in suspension or termination of your account without refund.

Each product and service is identified at checkout as either a one-time charge or a recurring charge, and the billing frequency of a recurring charge is displayed before you complete your purchase. One-time charges apply to the consultation, profile polish, coaching packages, application coaching packages, multi-month application management terms, and the Inner Circle VIP Membership. Recurring charges apply to the monthly coaching subscription, month-to-month application management, and monthly continuation on a matchmaking membership. Recurring charges continue at the stated interval until canceled in accordance with these Terms of Use.

All prices are stated and charged in United States dollars. The total shown at checkout is the total amount charged to you. Payment processing fees are included within that total, and no separate processing surcharge, convenience fee, or handling fee is added at checkout. Sales tax is added where applicable law requires it, and any such amount is displayed before you complete your purchase.

If a chargeback or payment dispute is determined by the card issuer or a court to be unfounded, made in bad faith, or in violation of these Terms of Use, After Hello, Inc. reserves the right to recover the full amount of the original transaction, together with any chargeback fees, collection costs, and reasonable attorneys' fees incurred in responding to the dispute, and to refer the matter to a collection agency or legal counsel.

Service Modifications and Termination

After Hello Inc. retains the right to terminate, suspend, discontinue, or modify the Website and Services, in whole or in part, at its sole discretion at any time. This may be done for any reason, or no reason, with or without notice. After Hello Inc. is not responsible for any impact such termination or modification may have on you or any third party.

Changes to Terms of Use

After Hello Inc. reserves the right, in our sole discretion, to change these Terms of Use at any time. Such changes will become effective upon notification, which we may effect by sending you notice by email and/or posting a revised Terms of Use on the Website. Your use of the Services after such notice constitutes acceptance by you of the changes. You agree to review the Terms of Use periodically to be aware of any such revisions.

Notices of modifications to these Terms will be communicated through the Website or email. Continued use of the Services after modifications signifies acceptance of these modified Terms. If you disagree with the modified Terms, your only recourse is to discontinue using the Services.

Incorporation by Reference

The Terms and Conditions and Privacy Policy are fully incorporated into this agreement by reference and are applicable to all aspects of your interactions with our platform. Collectively, they constitute the comprehensive legal framework that governs your use of our services.

Integral Agreement

Please be aware that the Terms and Conditions, Privacy Policy, and any additional terms that may be provided are integral to your engagement with us. We strongly urge you to carefully review these documents to fully understand your rights, obligations, and the extent of our commitment to you.

Your Understanding Matters

These Terms of Use and our Privacy Policy form part of a larger set of agreements between you and After Hello Inc., which also include specific terms of membership agreements or packages. Together, these documents govern your use of our Website and Services. While these Terms of Use and the Privacy Policy play a significant role, they do not alone constitute the entire agreement between you and After Hello Inc. They work in conjunction with other specific agreements that you may enter into as part of your engagement with our services.

We encourage you to take the time to familiarize yourself with the terms and conditions we have laid out. A clear understanding of our policies fosters a transparent and beneficial relationship for both parties. Should you have any questions or require further clarification on any aspect of these terms, we invite you to contact our team at Info@afterhello.com for assistance.

Miscellaneous Provisions

After Hello Inc. is not responsible for delays or failures in performance resulting from factors beyond our reasonable control, including natural disasters, armed conflict, terrorism, government actions, fires, floods, or shortages of essential resources.

Our failure to act on a breach does not waive our right to act on subsequent or similar breaches. These Terms do not create rights enforceable by third parties.

The section headings in this agreement are for convenience only and hold no legal or contractual significance. Notices under these Terms must be in writing and are deemed given when electronically confirmed if sent by email or facsimile, or upon receipt if mailed via certified or registered mail with return receipt requested.

Severability and Agreement Context

If any provision of these Terms of Use is found to be invalid or unenforceable, such invalidity or unenforceability will not affect the remainder of the Terms, which will continue to be in full force and effect.

Right to Cancel

You agree that any claim or cause of action related to the use of the Services must be filed within one year after the claim arises, or it will be permanently barred. The failure of either party to enforce any rights under these terms does not waive future enforcement of these rights.

For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin:

You, the buyer, may cancel this contract (the “Terms of Use” or “Agreement”) and receive a full refund, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this contract, excluding Saturdays, Sundays, and legal holidays.

As used herein, the “date of this contract” means the date you accepted these Terms of Use and were bound thereby.

For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Minnesota, North Carolina, Rhode Island, and Wisconsin, notice of cancellation need not take a particular form and is effective if it indicates your desire to not be bound by these Terms of Use. To cancel these Terms of Use, send an e-mail that states that you, the buyer, are canceling these Terms of Use, or words of similar effect, to Info@afterhello.com. Alternatively, you may mail or deliver a signed and dated notice to: After Hello, Inc., 4602 COUNTY RD 673 12448, BUSHNELL, FL 33513

Subscribers residing in Iowa, New York, and Ohio who wish to cancel these Terms of Use must sign the applicable Notice of Buyer's Cancellation.

In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use our Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing After Hello Inc. notice in the same manner as you request a refund as described below.

Arbitration Agreement and Remedies

Please read these Terms of Use carefully. They include a binding arbitration provision in requiring arbitration of disputes on an individual basis and a waiver of jury trials and class actions.

All disputes between you and After Hello Inc. shall be resolved exclusively through binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which means both parties waive any right to litigate disputes in court, including in a class action or representative capacity. After Hello Inc. will pay any AAA filing, administrative, and arbitrator fees above what you would have paid to file the claim in small-claims court. The arbitration will be conducted by videoconference unless you request an in-person hearing, in which case it will be held in the county where you reside.

Notwithstanding the foregoing, if your dispute involves an individual claim of sexual assault or sexual harassment arising out of or relating to your use of the Services, and that claim is covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§ 401–402) ("EFAA"), you are not required to arbitrate that claim and may instead bring it in a court of competent jurisdiction. This exception applies only to the individual claims described in this paragraph and does not affect After Hello Inc.'s and your agreement to arbitrate all other disputes as described in this Section.

Furthermore, you agree that any disputes related to the Services will be resolved individually, without resort to any form of class action. You agree not to engage in class action, class arbitration, or representative actions or proceedings against After Hello Inc.

If a clause within this arbitration agreement is deemed illegal or unenforceable, it will be severed from this agreement, while the remaining Terms & Conditions will stay enforceable and effective.

Both After Hello Inc. and you retain the right to exercise lawful remedies, which include but are not limited to:

• Securing or reclaiming possession of property;
• Utilizing self-help remedies, such as setoff rights;
• Seeking court-ordered relief measures, such as injunctions (including public injunctive relief), attachment, garnishment, or the appointment of a receiver, from a court with proper jurisdiction.

For subscribers residing in California, Colorado, Illinois, North Carolina, and Ohio:

In cases involving public injunctive relief, the arbitrator will determine the substance of the dispute. If the claimant successfully establishes the claim that allows for public injunction, they may then request a competent court to issue an injunction in line with the arbitral award.

Dispute Resolution and Governing Law

If a dispute arises, please first contact Customer Success at Info@Afterhello.com. Disputes shall be governed by the laws of the State of Florida, notwithstanding the conflict of law provisions. The Federal Arbitration Act governs the arbitration agreement.

Effective Date

This Agreement was last updated in August 2026. It is effective between you and After Hello Inc. as of the date of this contract.

Inquiries and Reports of Violations

For questions, concerns, or to report violations of these Terms, please contact our Customer Success team at Info@afterhello.com.

Copyright © 2026 After Hello, Inc.